She cocks her head, able to read body language well. She wonders what's on the man's mind. She must have said something to trigger, probably a memory, but something that made him quiet for a moment.

"It's more, for us at least, some people come to expect you to fix all their problems, when really, we are there to help but not make a utopia." She shrugs. It's something she's had to realize. Offer help. To a point, but then allow some things to take their natural course.