I'm Elsa. From Arendelle. But....it's okay. I'm sure I probably just look like someone you know and you mistook me for her. I just -- are you alright?

[Elsa can't help being concerned. For all that she is getting the obvious impression there was a case of mistaken identity. That the other simply thought she was someone else. Someone she knew. She can't say if she wouldn't potentially mistake someone if they had the same sort of clothing and hair for Anna, at least from behind. So she understands. Or at least is trying to. As she turns, as her hands raise to the other's shoulders in some attempt of reassurance and comfort.]